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Refund Policy

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

  • Company or LLP (referred to as either “the Company”, “We”, “Us” or “Our” in this Refund Policy) refers to (i) (i) IRISH EXPERT UK Ltd, Cumberland House, Grosvenor Square, Southampton, Hampshire, SO15 2BG,United Kingdom, (ii) IRISH Expert LLP, Q2 , 5th Floor,A3, Cyber Towers,HI-TECH City,Hyderabad, India 500081 and (iii) IRISH EXPERT MIDDLE EAST Office Number 301-2, 3rd Floor, Sultan Group Investment Building , Deira, Al Ittihad Rd – Port Saeed, Dubai, UAE and any/all of its national and international branches.
  • Service refers to the Consultancy Services provided by the Irish Expert.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Website refers to http://www.irishexpert.com

Refund Policy

Please note that the refund given will only be limited to the fee paid by the client and the company will not be liable to pay any interest whatsoever on the service fee given by the client at the time of refund.Irish Expert UK will not, under any circumstances, issue refunds for early service withdrawal.

 

  1. The Applicant has to pay the instalment amount mentioned in clause 6(a)(i) in full. If the applicant has only partly paid the instalment amount mentioned in clause 6(a)(i), the Applicant would not be eligible for the refund.
  2. The immigration pronouncements at times are discounted on the basis of future expectations and clients are registered in advance, i.e., before the actual qualification/s is announced to make sure that the cap system is met. It is pre-agreed that the client does acknowledge and agrees to this and is ready to do so in order to cut the last minute chase and get ready as per all requirements by the time the immigration authorities announce them. If the client’s profile is not eligible after the announcement, client can choose to transfer to other opportunities.
  3. The client understands and agrees that the total invoice amount (bill value) shall include Irish Expert UK fee and the applicable tax. However, the refund percentage shall be calculated only on the Irish Expert UK fee. The client understands and agrees that the tax component is non-refundable at any stage.
  4. In case of rejection by UKVI or Irish Expert UK cannot provide the service ensured within the time frame (Ref Time Frame clause 11) then Irish Expert UK shall refund complete fee. The refund shall be made through PDC on/after 30 working days which shall be sent through registered post after the client submits the Refund Claim Form & a copy of his/her receipt for the payment. Failure to enclose these documents shall make the client ineligible for the refund.
  5. Irish Expert UK is not responsible for any delay caused by third-party services such as Courier, Bank fund transfer delays, VFS, Disclosure Barring Service(DBS), Embassy/Consulate etc. Clients cannot claim a refund for the delay in these services.
  6. Irish Expert UK is not responsible for refund of any fees or other amounts/charges that have been paid to any Assessing Bodies/Immigration Authorities in the event of the applicant is not getting approval, or in case of rejection or non-acceptance of his/her application at any stage by any respective authority.
  7. The fee paid to Irish Expert UK have no reference to the market charges and are as per the company standards to which the client agreed. Any claims after the registration, like charges being too expensive and such, shall not be entertained and the applicant shall have no right to contest the same as it was explained and expressed through all the sources of information, and the client has been duly informed before registering.
  8. The client consciously and willfully understands and agrees that in the eventuality of the client deciding not to relocate, for any reason whatsoever, the client is obligated to make all the instalments and shall not be entitled to any refund to fee paid to the company or all any other authority or organization in this regard. The company shall be exonerated of all conditions, obligations and liabilities mentioned in this agreement.
  9. It is hereby agreed that in any event, the client chooses to discontinue/do not opt for/put on hold or not further pursue the services provided, the Client shall not be entitled to claim any refund and thereby the Company shall not be liable to pay any refund to the client in such circumstances at any stage of the Agreement including but not limited to visa stage.
  10. In case if the visa is being rejected on the following grounds then no refund shall be made.
  • If the applicants fail to attend the visa interview.
  • If the applicant does not comply with the requirements of the Embassy or the Consulate.
  • Failure of the medical examination by the client or his or her family members included in the application.
  • Failure to provide a genuine Police Clearance Certificate (If applicable)
  • Submission of fraudulent documents.
  • Previous violation of any immigration law by the client or any of his or her family members.
  • Late submission of any additional documents requested by the consulate at a later stage.
  • If there is a technical glitch during visa scanning/submission at VFS center or if the client fails to submit any requisite document advised by Irish Expert UK.
  • The client fails to get the required score in IELTS/OET/TOEFL/PTE/German/French test to meet the eligibility criteria and as advised by the Irish Group consultant.
  • If the client abandons his/her case within 3 months from the date of 1st payment.
  • Non-communication with your Process Consultant for a period of 3 months or no follow up shall also be deemed to be abandonment.
  1. In a circumstances immigration law changed after you have signed this agreement, due to this change of law, you have become ineligible for the service you have signed up for, and you have paid the entire amount. Irish Expert UK will refund only 75% of the fee amount and will deduct 25% as our consultation & professional charges in this case.
  2. The client also understands and accepts that no refund or adjustment of Irish Expert UK or its subsidiaries fees shall be done in the event he or she abandons the original service/process he or she has signed-up for and decides to switch over to another service/process with Irish Expert UK /any of its subsidiaries or opts for immigration to a different country.
  3. The client also understands and accepts that in the event of the client misconduct or shows disrespect or offensive behaviour towards the employees of Irish Expert UK, Irish Expert UK reserve the right to terminate the services with immediate effect. This termination will be at the discretion of the company, aiming to ensure a safe and respectful working environment for the employees.
  4. Irish Expert UK has the right to terminate/withdraw your services without refund of the fee if the applicant: –
  • Does not submit all the documents within 30 days from the date of his/her registration.
  • Tries to malign the name of the company in whatsoever manner, which tampers the functioning of the business or reputation.
  • Doesn’t respond to the mails and calls made by the company for more than a month.
  1. In the event of the client willing to use the company card for payment to any of government and skills appraisal bodies and language testing organizations such as but not restricted to the skills appraisal costs, residency visa petition costs, the IELTS/OET/ TOEFL/PTE tests fees, health tests, NARIC assessment etc., the client shall transfer the required fee amount to the company’s account and only after which the company shall pay to the above mentioned agencies using the company card. The given charges are strictly non-refundable and non-adjustable by the company, notwithstanding the final conclusion of the visa petition. A favorable appraisal or conclusion is the sole prerogative of the involved organization, even as the immigration consultancy exercises no control at all over the final outcome at any phase of the visa petition. Irish Expert UK has given no assurance whatever of a favorable appraisal or end result of the projected petition of the client in any phase.
  2. The client shall disclose complete information in the assessment form truly at the time of retaining the services of the company. The company shall not hold liable for the refund if the client comes up with different information in the later stage whereby, he/she becomes disqualified. It is understood and agreed that submission of an application for immigration is never generic, routine and/or time bound. The concerned case officer may call for additional documents, as per the changing requirements of the process, and may request for further submission of such additional documents to the concerned immigration authorities. Any request for the refund on these grounds shall not be entertained.
  3. In case the client doesn’t submit the proper documents required for the filling within the prescribed time from retaining the services & in the meantime the immigration authorities change the laws and/or policies, the company shall not be held liable to refund the fee paid by the client.
  4. The company shall not refund the fee paid for the services provided in case of physical or mental unsoundness or in case of death of the client.
  5. The client may request a refund only after the completion of the processing period i.e., after 8 months.
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