Refund Policy

Refund Policy

Interpretation

Words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in singular or plural.

Definitions

For the purposes of this Refund Policy:

“Company” / “LLP” / “We” / “Us” / “Our” refers to:
IRISH EXPERT LIMITED LIABILITY PARTNERSHIP (Irish Expert LLP)
Q2, 9th Floor, A3, Cyber Towers, HI-TECH City, Hyderabad, Telangana – 500081, India.

“Service” refers to the consultancy services provided by Irish Expert LLP, including advisory, documentation support, process guidance, and related professional services.

“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

“Website” refers to https://irishexpert.com.

Refund Policy

Refund Amount Limitation

Any refund, if approved, shall be limited to the fee actually paid by the client to Irish Expert LLP. Irish Expert LLP shall not be liable to pay any interest on any amount refunded.

Instalment Completion Condition

If your service agreement requires payment of an instalment (or milestone payment), the instalment must be paid in full to become eligible for a refund.

If an instalment is partially paid, the client shall not be eligible for a refund.

Advance Registration / Policy Changes

Certain immigration or eligibility criteria may be announced/updated by relevant authorities from time to time. In some cases, clients may be registered in advance based on expected criteria. The client acknowledges this risk.

If, after official announcements/updates, the client becomes ineligible, the client may choose to transfer to other suitable opportunities/services (where available). Refund eligibility in such cases will be governed by this Refund Policy and the service agreement.

Taxes and Government / Third-Party Charges

• Any applicable taxes and statutory charges (if charged/collected) are non-refundable unless required by applicable law.
• Any amounts paid to government bodies, embassies/consulates, visa application centers, skill assessment bodies, language testing organizations, medical centers, courier services, banks/payment gateways, or other third parties are non-refundable and are subject to the third party’s terms.

Refund for Inability to Deliver Service

If Irish Expert LLP is unable to provide the Service committed under the agreement within the stated service timeline due to reasons solely attributable to Irish Expert LLP, we will refund the service fee (excluding non-refundable taxes and third-party payments/charges).

Delays Not Attributable to Irish Expert LLP

Irish Expert LLP shall not be responsible for delays caused by third-party services or authorities, including but not limited to courier delays, banking delays, payment gateway delays, appointment availability, embassy/consulate processing, visa centers, medical/testing centers, or skill assessment bodies. No refund shall be granted solely for such delays.

Pricing Disputes Not a Ground for Refund

Fees are charged based on professional service standards and market rates disclosed to the client. Claims that fees are high/expensive after registration shall not be entertained as a ground for refund.

Client Decision Not to Continue / Withdrawal / Hold

If the client chooses to discontinue, withdraw, put the process on hold, not pursue the service further, or decides not to relocate for any reason whatsoever, the client shall not be entitled to any refund at any stage (including but not limited to any documentation or submission stage), unless explicitly stated otherwise in writing by Irish Expert LLP.

No Refund Situations (Including Rejections Due to Client Actions)

No refund shall be made if rejection/negative outcome occurs due to any of the following:

• Failure to attend an interview/biometric appointment (if applicable).
• Failure to comply with requirements of the relevant authority/embassy/consulate.
• Failure of medical examination (self or family members included in application).
• Failure to provide valid/genuine police clearance certificate (if applicable).
• Submission of fraudulent, incorrect, or misleading documents/information.
• Previous violation of immigration laws by the client or dependents (where applicable).
• Late submission of additional documents requested by authorities.
• Technical issues or failure to submit required documents at a submission/appointment center due to client-side reasons.
• Failure to meet required eligibility scores in language or other mandatory tests (IELTS/OET/TOEFL/PTE or equivalent) where advised/required.
• Abandonment of the case within 3 months from the date of first payment.
• Non-communication / no follow-up with the assigned consultant for 3 months, which shall be deemed abandonment.

Change in Law After Sign-up

If immigration rules/criteria change after signing up and due to such change you become ineligible, and you have paid the entire professional fee, Irish Expert LLP may refund 75% of the professional fee, and deduct 25% as consultation/professional charges, subject to the terms agreed in the service agreement and excluding non-refundable taxes and third-party payments.

Switching Services

No refund or adjustment of professional fees shall be made if the client abandons the original service/process and chooses to switch to another service/process or a different destination/service category.

Misconduct / Abuse

If the client engages in misconduct, disrespectful, offensive, abusive, or threatening behavior toward Irish Expert LLP staff, Irish Expert LLP reserves the right to terminate services with immediate effect. In such cases, no refund shall be payable.

Termination for Non-Cooperation

Irish Expert LLP may terminate/withdraw services without refund if the client:

• Does not submit required documents within 30 days from registration (or within the timeline communicated).
• Attempts to malign the company or harm its reputation in a manner that impacts business operations.
• Does not respond to calls/emails for more than one month.

Payments Made Using Company Card / On Client’s Behalf

If the client requests Irish Expert LLP to make payments to any government body or assessment/testing organization on the client’s behalf, the client must transfer the amount to Irish Expert LLP in advance. Such payments are strictly non-refundable and non-adjustable, regardless of the final outcome, since outcomes are decided solely by the relevant authorities/organizations.

Accuracy of Information

The client must provide complete and accurate information at the time of assessment and throughout the process. If the client provides different/incorrect information later and becomes disqualified, no refund shall be payable.

Authority Requests / Additional Documents

Immigration/service applications may require additional documents as requested by authorities at any stage. Refund requests on this basis shall not be entertained.

Health / Death

No refund shall be provided in case of physical or mental unsoundness or death of the client, unless required under applicable law or expressly agreed in writing by Irish Expert LLP.

When a Client May Request a Refund

A client may request a refund only after completion of the standard processing period, i.e., after 8 months from the date of first payment, unless otherwise stated in the service agreement.

Refund Request Process

To request a refund, the client must submit:

• A written refund request email to info@irishexpert.com with the subject line “Refund Request”
• Proof of payment (receipt / transaction reference)
• Any documents required under the service agreement to evaluate eligibility

Refunds, if approved, will be processed to the original payment method or any other method permitted by law and mutually agreed, within a reasonable time.